KCR Privacy Policy

Kelowna Community Resources (KCR) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how KCR collects, uses, protects and discloses personal information through our websites, including kcr.ca and the Kelowna Community Information Database (kelowna.cioc.ca), and through other interactions with KCR where this policy applies.

KCR handles personal information in accordance with applicable privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA).

Personal information is information about an identifiable individual. Depending on how you interact with KCR, this may include information such as your name, email address, telephone number, mailing address, or other information that identifies you.

The information we collect depends on how you interact with us. We only collect information that is reasonably necessary for the purposes we identify.

KCR may collect personal information when you:

• contact us by phone, email, online form or other means;
• request information or services;
• register for a program, event, workshop or activity;
• subscribe to communications from KCR;
• make a donation or other payment, where applicable;
• apply for employment or volunteer opportunities;
• provide information to us in connection with our programs and services; or
• provide information for inclusion in the Kelowna Community Information Database.

We may also collect limited information automatically when you visit our websites, such as information about how you use the website. The type of information collected depends on the technology and services used on our websites.

KCR may use personal information to:

• provide programs, services and information;
• respond to questions, requests and inquiries;
• communicate with you about programs, services, events or other matters you have asked about;
• administer registrations, donations, applications and other transactions;
• improve our programs, services and websites;
• maintain the security and functionality of our websites and information systems;
• meet legal, regulatory or contractual requirements; and
• carry out other purposes that are reasonable and appropriate in the circumstances and permitted by applicable privacy legislation.

We will not use personal information for a new purpose that is not reasonably related to the original purpose for which it was collected unless permitted or required by law or we obtain appropriate consent.

Where required by law, KCR will obtain consent before collecting, using or disclosing personal information.

In some circumstances, consent may be implied where it would be reasonable for an individual to understand that their information is being provided for a particular purpose.

You may withdraw consent where appropriate, subject to legal or contractual restrictions and reasonable notice.

KCR maintains the CIOC Database, which provides information about community organizations, programs, services and groups.

Information in the database is provided by organizations, programs, services and groups whose information we publish and share.

The primary purpose of the database is to collect, organize, maintain and share information about human services available in the community.

Information provided for inclusion in the database may be:

• displayed through the online database;
• provided to members of the public who request information by phone, email, in person or other means;
• included in printed or electronic directories or lists; and
• provided to service planners or social planning organizations for purposes such as understanding available services and identifying service gaps.

Organizations, programs, groups and services included in the database may request that their information not be used for one or more of these purposes. At least one permitted use is required for a record to remain in the public database.

The database may contain contact information for organizations, programs, services and groups.

Where an individual voluntarily provides their contact information as a contact person for an organization, program, service or group, KCR may treat that information as organizational or business contact information for the purposes of the database.

An individual who does not want their personal contact information publicly displayed may contact KCR to request that the information be removed from the public-facing database or maintained in a non-public area for authorized KCR purposes, where appropriate.

KCR makes reasonable efforts to reduce the automated harvesting of email addresses displayed in the online database. However, no online system can guarantee that information will never be collected or misused by third parties.

Our websites may use cookies or similar technologies to support website functionality, security and, where applicable, analytics.

Cookies are small files that are stored on your device when you visit a website. Some cookies are necessary for the website to function properly.

The use of cookies and other technologies may vary depending on the website and the services or features available at the time.

You can adjust your browser settings to refuse or limit cookies. Doing so may affect the functionality of some parts of our websites.

KCR may use third-party service providers to support our programs, operations and websites. These providers may process personal information on KCR’s behalf when necessary to provide a service.

KCR takes reasonable steps to ensure that personal information shared with service providers is handled appropriately and protected against unauthorized access, use or disclosure.

We do not sell or rent personal information to third parties.

Our websites may contain links to websites operated by other organizations.

KCR is not responsible for the privacy practices, content or security of external websites. When you leave a KCR website, we encourage you to review the privacy policy of the website you visit.

The inclusion of a link does not necessarily mean that KCR endorses, sponsors or is affiliated with the organization operating that website.

KCR takes reasonable administrative, technical and physical measures to protect personal information in our custody or under our control from unauthorized access, collection, use, disclosure, copying, modification, loss or disposal.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. While KCR takes reasonable steps to protect personal information, we cannot guarantee absolute security.

KCR retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet our legal and contractual obligations, resolve disputes, and maintain appropriate organizational records.

When personal information is no longer required, KCR takes reasonable steps to securely dispose of or anonymize it.

You may request access to personal information that KCR holds about you and may request that inaccurate or incomplete information be corrected.

To make a privacy request, please contact KCR’s designated privacy contact using the information below.

We may need to verify your identity before providing access to personal information.

If you have a question, concern or complaint about KCR’s collection, use or disclosure of personal information, please contact our designated privacy contact.

We will make reasonable efforts to understand and respond to your concern and, where appropriate, work with you to resolve it.

Privacy Contact – Warren Bongers, Director of Services
Kelowna Community Resources
620 Leon Ave
Kelowna, BC V1Y 9T2
250-763-8008
warren@kcr.ca

If you are not satisfied with KCR’s response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

KCR may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.

The most current version will be posted on our website, together with the effective date.