Shout Out to Volunteers that Lift Communities

Thank you to Volunteers

It’s National Volunteer Week in Canada – time to give a resounding shout out and THANK YOU to all the Volunteers that lift our communities to greater heights.

According to the 2017 Canadian Code for Volunteer Involvement, more than 13.3 million Canadians, or 47% of those over the age of 15, volunteer an average of 156 hours each year. Statistics Canada has identified that volunteers added an outstanding $41,800 million in economic value in 2013 alone.

Volunteer involvement makes our community more engaging, resilient, inclusive and welcoming.   No sector is untouched: sports, arts, education, health, government, social services, and neighbourhoods – each are fueled by volunteers and all are stronger and better for them.  Volunteers are at the heart of the community, driving it forward to achieve more. They are the lifeblood of organizations, helping them build capacity to meet both short and long term needs. Volunteerism makes an impact that ripples throughout society, because as volunteers strengthen the world around them, they also grow as individuals, benefiting from a sense of belonging and connectedness and the knowledge that they have purpose and value.

As the Volunteer Centre for the Central Okanagan, KCR Community Resources strives to support volunteers and the non-profit sector to achieve their potential. We offer workshops and training for both organizations and individuals to support them in the work they do. Info on upcoming sessions, as well as volunteer opportunities, can be found at

For KCR, as an organization, we are grateful to the 300+ volunteers that support the work we do and for the impact that they make with the donation of over 10,000 hours of their time annually. From the Crisis Line personnel who are just a phone call away for a person in need, to the Family Friend, supporting kids and single mothers, to the Community Connections helping immigrants to settle in their new homeland, to Employment Mentors, who help participants find meaningful work, the gifts of your time, skills and knowledge is invaluable.

For Volunteer Week 2019, we encourage everyone in the community to challenge yourself to really see how and where volunteers effect your life.

Every day for a week, track how and where you intersect with volunteers, and imagine what our world would look like without them. Take a moment to acknowledge and thank the volunteers in your life and remember the powerful impact they make and how their efforts lift our community and make us all better.

Register Now: Networking for Non-Profits – May 30th

Date: Thursday, May 30, 2019, 4:30 pm – 6:30 pm
Location: Okanagan Regional Library, 1380 Ellis Street, Kelowna
Cost: Advance Ticket $7 / Regular $10
Register Now

Join your peers to network and find out what is happening in the broader Non-profit Community! Whether you work for a local area non-profit, or are a volunteer, this event gives you a chance to connect with others and share ideas.

Space provided by:

Okanagan Regional Library - Logo

Register Now: Overview of Volunteer Management

Dates: April 29, 30 & May 6, 7, 2019, 9:00 am – 4:00 pm
Includes a break for lunch (bring your own or try out one of the nearby cafes)
Location: KCR Community Resources, #200 – 620 Leon Avenue, Kelowna
Cost: $250
Register Now

This 4-day workshop will help you attract and retain volunteers. Content is based on Canadian research, best practices and the Canadian Code for Volunteer Involvement. Read more about the 8 modules

You will:

  • Master the volunteer retention cycle
  • Understand current and emerging issues
  • Harness the complexities of leadership
  • Market successful volunteer programs

Special Features:

  • Learn in a variety of ways including hands-on practice
  • Learn from talented specialists who have worked, or are working, in the field
  • Learn with a network of peers faced with the same challenges
  • Learn from valuable reference materials and sample forms that you can use back on the job the very next day

View our parking map here

Register Now: Grant Writing Essentials (6 Modules)

KCR Workshop: Grant Writing Essentials

Dates: Wednesdays, 9:00 am – 12:00 pm, May 1 – June 5, 2019 (6 consecutive Wednesday mornings)
Location: BDO Boardroom, Landmark 6, #400 – 1631 Dickson Avenue, Kelowna
Cost: Individual Modules $65 each; Package Price $299
Register Now

All participants should have an idea for a new or existing project or program that:

  • Their organization is seeking grant funding for; and
  • They have a reasonable understanding of the operation of the project or program.

May 1: Module 1 – Starting with the End in Mind
Understand the in’s and out’s of Project Logic Models – Inputs, Outputs and most importantly Outcomes! In addition, learn to develop a project timeline and program evaluation tools for outcome measurement.

May 8: Module 2 – Unlocking Your Funding Potential
Learn about the different types of funding available and how to find the appropriate funder for your agency’s needs.

May 15: Module 3 – Crafting a Compelling Story
Review the components of most grant applications. Learn to describe the need for the program/project in the community.

May 22: Module 4 – Making Sense of the Dollars
Review program expenses and revenues, differentiate between indirect and direct costs, understand how to value-in-kind contributions, calculate matching funds and assess your program sustainability capacity.

May 29: Module 5 – Cultivating Lasting Relationships
Understand the importance of funders’ guidelines, explore effective project partners and how to obtain letters of support, improve participant impact stories and testimonials, and discover alternative opportunities to engage with your funder.

June 5: Module 6 – Packaging a Professional Submission
This workshop requires participants to bring a draft grant application that is close to completion for feedback and review. Explore common grant proposal pitfalls, ensure compliance with funder expectations, engage in peer review of your grant proposal for feedback and fine-tuning.

View our parking map here

Now Hiring: Migrant Support Outreach Worker

Hours of Work and Rate of Pay: 35 hours/week, flexible hours, weekdays, evenings, weekends

Anticipated Start date: April 29, 2019

Position Summary:
The primary responsibilities are to support the implementation of a multi-sectoral outreach support program for migrant workers in the Central Okanagan region. The position will lead outreach and relationship-building activities with Migrant Workers (participants), provide information, interpretation support and accompaniment to individual participants so they can access a variety of social and public services, organize and facilitate workshops and networking events for participants and organize community partners’ meetings.  The position will work in close collaboration with the legal navigator to promote access to legal supports on issues identified by the participants and help with data collection and analysis for the outreach activities.

Reporting Structure: Reports to Immigrant Services Manager

Prime Functions:

Facilitating and delivering effective Migrant Support Outreach services

  • Host information booths in public settings where migrant workers (participants) visit, to introduce the program and relevant supports available to them
  • Organize group forums and networking events to assess participants’ immediate needs and collect feedback from them as needed
  • Liaise with health care workers, legal support staff and other resources that participants otherwise have difficulty accessing
  • With the consent of individual participants, act as both interpreter and system navigator and accompany the participant as needed to access services from government officials, inspectors and employers on issues regarding housing, health and safety, workplace and other needs 
  • Coordinate transportation, translation/interpretation and any other practical supports that can help eliminate barriers to participants’ accessing services or amenities that they may require
  • Conduct home and site visits to build trust and consistent communication with the participants and the employers
  • Develop and facilitate workshops on relevant topics e.g. Health & Wellbeing, Life Skills such as grocery shopping, use of technology (e-mail, online payments, access to online resources, filling forms), Workers’ Rights and Responsibilities, English conversation practice and other topics as identified by the participants
  • Organize social and cultural networking events for participants and the community members to promote relationship and trust building, and peer mentoring within our communities

Participating as a proactive member of the Immigrant Services team

  • Work closely with the Legal Navigator for participants to access support for their legal needs or issues
  • Liaise with community agencies to ensure participants’ access to required services and resources
  • Participate in team meetings and professional development/training opportunities
  • Have regular communication with research team members (UBCO)

Monitoring, documenting and maintaining accurate participant data

  • Coordinate regular meetings with community stakeholders and migrant workers, as part of the project’s advisory council
  • Help with collection and analyses of evaluation data, particularly related to the outreach activities
  • Assist with the development and distribution of relevant information and resources to participants, in consultation with the project team
  • Generate and submit monthly activity reports to the Immigrant Services Manager
  • Ensure that all participant files are complete and maintained in a confidential manner
  • Perform other related duties as required


  • Post-secondary education in a relevant field and/ or equivalent experience
  • Knowledge and experience in community development, recreation or outreach programs
  • Ability to access and utilize community resources and referrals to agencies, including professional and specialized services for at-risk or marginalized populations
  • Track-record providing accompaniment and referral services for historically (or currently) marginalized populations is preferred
  • Excellent interpersonal, cross-cultural, written and verbal communication skills
  • Language and cultural proficiency in Spanish
  • Working knowledge of computer applications (word processing, spreadsheets, internet searches and data analysis)
  • Demonstrated ability to work both independently and within a team environment
  • Ability to set boundaries and self-care (e.g. knowing the boundaries – financial, personal, medical, legal, conflict of interest, confidentiality, etc.)

To apply:

Email resume and cover letter to Anima Anand, Immigrant Services Manager at ac.rcknull@amina

Application Deadline: April 19, 2019

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Now Hiring: SNAPP Worker Team Assistant (South Fraser)

Hours of Work:
35 hours per week, Monday – Friday, 8:30 – 4:30

Anticipated Start date:
As soon as possible

Position Summary:
This position has two key components:

  • Assist SNAPP Workers in an administrative Capacity including but not limited to assisting with organizing work and resource spaces, ordering supplies, reporting support, scheduling support and assistance with Lifebook compilation.
  • Manage a caseload of no more than 8 children

The goal of SNAPP is to work together with child(ren)’s planning teams to assist in transition planning for children in the care of the Ministry of Children and Family Development so that they have a clear understanding of their history, are supported in the preparation of their Lifebook and when appropriate, are prepared for their adoption or other permanent placement. In the event that the children are placed locally, post-placement supports will also be offered to the child and the family.

Reporting Structure:
Reports to Family Services SNAPP Coordinator

Prime Functions:

Listening to others and communicating in an effective manner that fosters relationship building and teamwork

  • Communicates effectively; Adapts content, style, tone and medium of communication to suit the target audience’s language, cultural background and level of understanding
  • Engages child, listens to their words, validates their personal story and creates a safe space
  • Maintains ongoing communication with participants and their families
  • Acts as a member of  a multi-function team, appreciates the value of diversity and uses effective communication skills
  • Provides support and education to the foster family throughout the process
  • Regularly updates members of the planning team on child’s work with the program
  • Communicates the organization’s mission, vision and values to external participants
  • Provides administrative and other supports to team members as directed by the SNAPP Coordinator

Support SNAPP Workers in administrative duties to maximize efficiency and effectiveness for the best impact

  • Assists in maintenance of files according to CARF goals and standards.
  • Collates outcome measures for reporting purposes.
  • Maintains inventory of resources and organization of resources.
  • Orders supplies as directed by the SNAPP Coordinator
  • Assists in compilation of Lifebooks

Researching and defining steps to achieving a successful permanency placement

  • Actively participates as part of a team to develop a transition plan and regularly evaluates and modifies the plan as needed
  • Gathers and collates historical information, photographs and anecdotal stories for Lifebooks. Contacts and interviews birth family members as required
  • Seeks to understand the child’s needs and interests so that effective planning and delivery of session work can be implemented
  • Assists the child’s caseworker in his/her assessment of the child’s readiness for adoption consideration and placement.
  • Develops an inventory of the child’s needs for adoption placement; Provides input in selection of potential adoptive parents

Fostering the development of others while providing participant-centered services

  • Fosters a client focused culture; Anticipates and adapts to client needs
  • Provides intensive emotional support to the child before, during and after transition process
  • Engages and guides the child through their journey increasing his/her understanding of their history and prepares Lifebook
  • Creates a pre-placement visiting schedule; Introduces child to the adoptive family; Facilitates the transition plan
  • Educates, trains and supports adoptive parents, foster parents and other professionals around the preparation and support needed for children and families to be successful in their adoption journey
  • Provides support for the child throughout the pre-placement and placement phase
  • Arranges and facilitates the presentation of adoption preparation information for families and professionals as identified by the Ministry of Children and Families.
  • Assumes personal responsibility and follows up to meet commitments to others

Collecting, storing and compiling program and evaluation data effectively in order to identify program impact

  • Stores all participant documents and information in a confidential manner
  • Tracks and reports data for the SNAPP program to maintain CARF and SharePoint standards and requirements
  • Evaluates program Effectiveness, Efficiencies, Stakeholders Satisfaction and Program Accessibility and outlined in the Annual Performance Measurement Report.  All annual recommendations are acted upon.


  • Post-secondary education in humanistic field; preference given to degree
  • Previous extensive experience working with children in areas to include developmental stages, attachment issues, trauma, loss and grief, and special needs
  • Knowledge of custody and permanency placement processes regarding children in the care of the Ministry of Children and Families
  • Cultural sensitivity and knowledge including First Nations culture and history
  • Previous experience in education and facilitation an asset
  • Excellent communication skills and an ability to work collaboratively within a team
  • Strategic thinking skills, flexibility and creativity in problem-solving         
  • Good organization and reliable follow-through skills
  • Participant-focused service delivery and advocacy
  • The ability to teach others about SNAPP work when called upon
  • Clear Criminal Record check
  • A reliable vehicle (with business insurance) that can be used for work
  • KCR is an equal opportunity employer and encourages all with the passion, skill and knowledge to apply

To Apply:
Email resumes and cover letters to Nancy Kilbrei, SNAPP Coordinator at ac.rcknull@ycnan.

Application Deadline:
This position will be posted until a successful candidate is found.

Now Hiring: Specialized Employment Counsellor (WorkBC Centre)

Position Title:
Specialized Employment Counsellor (WorkBC Centre)

Work Schedule:
Monday – Saturday, 35 hours per week, hours may vary

Anticipated Start Date:
As soon as possible

Position Summary:
The Specialized Employment Counsellor is responsible for assisting Participants from specialized inclusion groups (Immigrant & Multiple Barriers) to find and maintain employment. This role will ensure successful outcomes for the Participant while achieving all contract deliverables. The Specialized Employment Counsellor will develop positive relationships with the Participants and encourage, motivate and support them to achieve their goals and objectives as set out in their Action Plan. Key factors in Case Management include helping Participants build confidence, become self-motivated and recognize and build their skills, strengths and abilities.

Reporting Structure:
Reports to Employment Services Manager

Prime Functions:
Specialized Case Management Supports
  • Provide services to Participants in a manner that is welcoming, safe, and professional and ensures that their privacy rights are protected
  • Conduct a Client Needs Assessment for eligible Participants and develop an Action Plan (and revise as required) that documents Participant’s employment-related strengths, needs, abilities, skills, and other relevant, employment-related factors to determine the Participant’s level of employment readiness and employment service need
  • Where required, coordinate the completion of specialized assessments to understand Participant’s unique strengths, needs, capabilities and employment-related considerations to help identify a realistic Employment Goal or Community Attachment goal
  • Support assigned Participants to conduct activities or receive supports as outlined within their Action Plan. This includes facilitating Participant access to specialized services, such as Skills Enhancement Training Services, Self-Employment Services, and Customized Employment Services
  • Upon a Participant being ready to commence a job search, work with the Participant to create an individualized job search plan
  • Support assigned Participants to conduct activities or receive supports as outlined within their job search plan. This includes facilitating Participant supports and job interviews with the support of specialized members of the service delivery team
  • Refer Participants to community resources and supports

Marketing & Job Development
  • Promote services to engage new participants and to ensure strong participant engagement in services
  • Provide individualized Job Sustainment support to Participants and employers when the Participant requires on-the-job support and guidance to successfully maintain their employment, work experience, or community attachment
  • Attend presentations at local Job Fairs and other employer-related networking opportunities
  • Attend business and community events including Chamber of Commerce functions and other community or employer-based trade shows; join local Business Associations and committees as appropriate
  • Participate in the hosting of community and employer events
  • Research and identify employers and sector opportunities on behalf of participants
  • Share labour market specific information with other staff and Participants

Administration & Reporting
  • Perform Participant monitoring while participating in specialized services (includes liaison with specialized members of the service delivery team) in order to verify participant engagement, ensure documentation requirements are being completed, and to perform general oversite activities
  • Manage assigned Participant case files in the primary information system used within the program (ICM), this includes, documenting Participant processes, eligibility determination, and tracking and recording Participant progress and results
  • Follow all administrative and program policies and procedures
  • Research and maintain knowledge of any other programs or funding sources that Participants may access and other potential employment program options for Participants
  • Attend staff meetings and professional development in-services

  • Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred
  • Certified Career Development Practitioner designation preferred
  • Demonstrated experience in conducting and interpreting Participant Needs Assessments; coaching and mentoring Participants; working with individuals with complex social barriers, disabilities and from a broad range of cultural backgrounds; helping Participants to overcome barriers to employment and building partnerships with employers, community agencies, and other stakeholders
  • Solid knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to employment
  • Excellent attention to detail and documentation skills
  • Exceptional skills in interviews/assessments, professional resume writing, vocational counselling, and individualized goal-setting and planning
  • Team player with the ability to work effectively with all types of people
  • Strong critical thinking and organizational skills
  • Strong digital literacy skills including Microsoft Office Suite
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
  • Proficiency in English and French preferred
  • Excellent interpersonal and cross-cultural communication skills and conflict resolution skills
  • Experience with Ministry and other online tools such as ICM, online employment services, Magnet are preferred
  • A valid British Columbia driver’s license and a reliable vehicle
  • KCR is an equal opportunity employer and encourages all with the passion, skill, and knowledge to apply

To Apply:
Email resumes and cover letters to Travis Schneider, Employment Services Manager, at ac.rcknull@sivart

Application Deadline:
Posting will remain open until a successful candidate is found

Sacred Spaces Tour – Saturday, March 23

Sacred Spaces Tour

‘Respect Lives Here’ Sacred Spaces Tour

Have you wanted to learn more about the diverse faiths and houses of worship in our community? On Saturday, March 23 between 10:00 am & 2:00 pm, you have the perfect opportunity to embark on a voyage of discovery on the Sacred Spaces Tour. Ten houses of worship will open their doors to welcome all, to share faiths and beliefs, to connect as humans and to highlight that our sacred spaces are places to be valued and respected in each corner of our community.

Representatives will be available at each location to tour visitors, answer questions and share their traditions, and members of congregations are encouraged to explore the tour as well. It will be a day of collaboration and meaningful interactions that will foster intercultural and interfaith understanding.

The Sacred Spaces Tour is part of the Respect Network’s initiative ‘Resect Lives Here’ that celebrates diversity, builds understanding and encourages communities to be inclusive and welcoming. Funded by the Province of British Columbia’s Ministry of Tourism, Arts and Culture, the Thompson Okanagan Respect Network is a collaboration of community organizations that collaborate on initiatives to redress racism and hate through education and awareness. KCR Community Resources represents the Central Okanagan on the Respect Network and is proud to partner with the following faith organizations on this event:
  • Okanagan Jewish Community – 102 Snowsell Street
  • St. David’s Presbyterian Church – 271 Snowsell Street
  • Kelowna Islamic Centre – 1120 Hwy 33
  • Gurdwara Guru Amardas Darbar – 220 Davie Road
  • First Mennonite Church – 1305 Gordon Drive
  • Christ Evangelical Lutheran Church – 2091 Gordon Drive
  • Son Valley Fellowship – 2100 Gordon Drive
  • Mission Creek Alliance Church – 2091 Springfield Road
  • Winfield United Church – 3751 Woodsdale Road, Lake Country
  • St. George’s Anglican Church – 3690 Brown Road, West Kelowna

Thank you to all of these organizations and the community for participating in this interfaith initiative. For more information contact Dorothee at 250.860.4911 or ac.rcknull@eehtorod.

Circle of Mothers Wellness Group

Circle of Mothers Wellness Group
Dates: Tuesdays, April 2-23, 5:45 pm – 7:30 pm
Location: Central Okanagan Family Hub, 700 Pearson Road, Kelowna
Cost: Free
Register Now: Laura, ac.rcknull@arual
More Information:

KCR – Family Friend Program, in partnership with the Central Okanagan Family Hub – Kelowna and Childhood Connections, would like to invite you to Circle of Mother’s Wellness Group, starting April 2nd and running every Tuesday evening until April 23rd.

This 4 session series explores health and wellness for women. All interested mothers are welcome and there is no cost to attend. Registration required. It is recommended that you attend all 4 sessions, but we can offer flexibility. Onsite childcare is available.

Topics include:
  • April 2: Mindfulness and Self-care
  • April 9: Making Sense of ‘Money Matters’
  • April 16: Expressive Art
  • April 23: What’s New in Nutrition?

Save your spot and register today! We look forward to learning and sharing with you.

Employment Services – Job Fair – Tuesday, April 2

Date: Tuesday, April 2, 2019, 1:00 pm – 4:00 pm
Location: KCR Community Resources, #200 – 620 Leon Avenue, Kelowna

More Information: 250.763.8008, ac.rcknull@secivrestnemyolpme
Travis Schneider, Employment Services Manager, ac.rcknull@sivart
Lou Attia, Marketing, ac.rcknull@uol

You’re invited to our KCR Employment Job Fair!

Come out and meet employers who are looking to hire talented individuals. Be prepared and come dressed for success with your resume.

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