Employment Opportunity: SNAPP Worker – South Fraser

KCR – Community Resources is looking to hire 5 full-time Supports & Networking for Adoption & Permanency Planning (SNAPP) workers in the South Fraser region to work together with the child(ren)’s planning team to assist in transition planning for approximately twelve children at a time in the care of the Ministry of Children and Families so that they have a clear understanding of their history, are supported in the preparation of their Lifebook and when appropriate, are prepared for their adoption or other permanent placement. In the event that the children are placed locally, post-placement supports will also be offered to the child and the family.

Reporting Structure: Reports to Family Services – SNAPP Coordinator

Salary Range: $22 – $24 / Hourly

Prime Functions:
Listening to others and communicating in an effective manner that fosters relationship building and teamwork
  • Communicates effectively; Adapts content, style, tone, and medium of communication to suit the target audience’s language, cultural background and level of understanding
  • Engages child, listens to their words, validates their personal story and creates a safe space
  • Maintains ongoing communication with participants and their families
  • Acts as a member of a multi-function team, appreciates the value of diversity and uses effective communication skills
  • Provides support and education to the foster family throughout the process
  • Regularly updates members of the planning team on child’s work with the program
  • Communicates the organization’s mission, vision, and values to external participants

Researching and defining steps to achieving a successful permanency placement
  • Actively participates as part of a team to develop a transition plan and regularly evaluates the plan and modify as need
  • Gathers and collates historical information, photographs and anecdotal stories for Lifebooks. Contacts and interviews birth family members as required
  • Seeks to understand the child’s needs and interests so that effective planning and delivery of session work can be implemented
  • Assists the child’s caseworker in his/her assessment of the child’s readiness for adoption consideration and placement.
  • Develops an inventory of the child’s needs for adoption placement; Provides input in selection of potential adoptive parents
Fostering the development of others while providing participant-centered services
  • Fosters a client-focused culture; Anticipates and adapts to client needs
  • Provides intensive emotional support to the child before, during and after transition process
  • Engages and guides the child through their journey increasing his/her understanding of their history and prepares Lifebook
  • Creates a pre-placement visiting schedule; Introduces child to the adoptive family; Facilitates the transition plan
  • Educates, trains and supports adoptive parents, foster parents and other professionals around the preparation and support needed for children and families to be successful in their adoption journey
  • Provides support for the child throughout the pre-placement and placement phase
  • Arranges and facilitates the presentation of adoption preparation information for families and professionals as identified by the Ministry of Children and Families.
  • Assumes personal responsibility and follows up to meet commitments to others
Collecting, storing and compiling program and evaluation data effectively in order to identify program impact
  • Stores all participant documents and information in a confidential manner
  • Tracks and reports data for the SNAPP program to maintain CARF and SharePoint standards and requirements
  • Evaluates program Effectiveness, Efficiencies, Stakeholders Satisfaction and Program Accessibility and outlined in the Annual Performance Measurement Report. All annual recommendations are acted upon.

  • Post-secondary education in humanistic field; preference is given to degree
  • Previous extensive experience working with children in areas to include developmental stages, attachment issues, trauma, loss and grief, and special needs
  • Knowledge of custody and permanency placement processes regarding children in the care of the Ministry of Children and Families
  • Cultural sensitivity and knowledge including First Nations culture and history
  • Previous experience in education and facilitation an asset
  • Excellent communication skills and an ability to work collaboratively within a team
  • Strategic thinking skills, flexibility, and creativity in problem-solving
  • Good organization and reliable follow-through skills
  • Participant-focused service delivery and advocacy
  • The ability to teach others about SNAPP work when called upon
  • Clear Criminal Record check
  • A reliable vehicle (with business insurance) that can be used for work
  • KCR is an equal opportunity employer and encourages all with the passion, skill, and knowledge to apply

To Apply:
Email resumes and cover letters to Nancy Kilbrei, SNAPP Coordinator, at ac.rcknull@ycnan

Application Deadline:
Posting will remain open until a successful candidate is found

Sponsor a Family

Family Criteria for the Program | Who can be a Sponsor? | Impact & Testimonials | Contact | Donate Now

The Christmas Sponsorship program started in 2006. The main reason for the program was to help brighten the lives of families with financial difficulty during the Christmas season.

KCR’s Sponsor a Family Program is unique because it provides Christmas sponsorship to families that are already working with community supports. The families selected are working hard to rise above their circumstances and make the lives of their children better. We are familiar with the current supports the participating families are receiving, and we ensure that they are not taking part in any other Christmas hamper program.

Family Criteria for the Program

  • Children reside in the family home
  • Families are working with family related organizations within our community
  • Recipients will NOT be accessing any other Christmas hampers

Who can be a Sponsor?

  • A Sponsor can be an individual/institution/organization that is willing to support the families listed in the program.
  • A Sponsor may give some preferences of what kind of family he/she/they are interested in helping.

Impact & Testimonials

In 2016, we helped:
  • 115 Families
  • 208 Children
  • 162 Adults
  • 370 Individuals

“Thank you first of all for all you do for the community. You offer hope and relief in so many ways. Thank you for your generous donation. This made memories to last a lifetime, definitely one to remember. My kids were so happy with the gifts they opened on Christmas morning and I was able to host Christmas dinner with my family. We are blessed beyond words. My goal is to pay it forward and teach my kids to do the same.”
– Single mom

“Thank you for so many beautiful presents. I love my pink shoes. I watched Dori with my brothers on Christmas. I drew you a flower with my new felts. I love you.”
– Four year old girl

“I cried when I received all the Christmas gifts. It was absolutely amazing to think that someone who has never met me or my baby wanted to help us that much! (Baby) loves all the toys and loved opening them all! We are so thankful.”
– Single mom


Contact us today to learn more about the program, or to become a sponsor, ac.rcknull@ylimafarosnops, or call Lisa at 250.763.8008 ext 136.

Donate Now

Click here to donate to the Sponsor a Family program.

Legal 101: A Free Information Series for Immigrants

Dates: November 7 & 21, 2017
Location: KCR Community Resources, 620 Leon Avenue, Kelowna
Cost: Free – Complimentary child minding available
Register: Email Dorothee at ac.rcknull@eehtorod or call 250.860.4911

KCR – Community Resources is pleased to present Legal 101: A Free Information Series for Immigrants in partnership with the Law Foundation of BC. The fall series focuses on issues of interest to both employers and employees and is open to everyone.

The demographics in the Okanagan are changing with an increasing number of immigrants and migrants working and living in the region. Working with newcomers on a daily basis, KCR Immigrant Services has determined that immigrants often require more customized support when using legal services and these Legal 101 sessions allow for a more in-depth overview of major issues facing immigrants and also offer participants an opportunity to ask questions. Please pre-register.

Fall Sessions are open to both Employers and Employees. All sessions are free and complimentary child minding is available. Doors open at 6:00 pm for both sessions.

Employment Law 2.0

Date: Tuesday, November 7, 2017, 6:30 pm – 8:30 pm
Speakers: David Brown & Geoff Mason, Lawyers, Kent Employment Law

Employment Lawyers David Brown and Geoff Mason focus on Employment Standards and on how to limit HR related risk through contracts and other means.

International Recruitment

Date: Tuesday, November 21, 2017, 6:30 pm – 8:30 pm
Speakers: Robert Fine, Director of Business & Entrepreneurial Development, City of Kelowna
Sandra Hakanson, Immigration Lawyer, Ocana Law Group

Employers recruiting or hiring Foreign Workers can educate themselves on the processes and rules to ensure compliancy, while employees can ensure they understand what is required of them to become Permanent Residents.

Funding Provided by
Law Foundation of BC - Logo

Workshop Series: Nourishing Managers of Volunteers

Free Workshop Series: “Nourishing Managers of Volunteers” – Encourage one another & Expand our knowledge during these lunch hour gatherings held the 2nd Wednesday of each month. Block one hour in your calendar every month and then register for one workshop at a time.

Upcoming Workshops

Shining a Light on the Past Year
Date: Wednesday, December 13, 2017, 12:00 pm – 1:00 pm
Location: KCR Community Resources, #200 – 620 Leon Avenue, Kelowna
Register Now

Light as a theme seems to transcend celebrations throughout the holiday season. Enjoy a special holiday luncheon as we shine a light on what our volunteers have taught us.

Past Workshops

Remember Your Calling as a Manager of Volunteers
Date: Wednesday, November 8, 2017, 12:00 pm – 1:00 pm

Volunteer Ownership Model: Oh No, They’re Taking Over!
Date: Wednesday, October 11, 2017, 12:00 pm – 1:00 pm

How to Hook New Volunteers: Recruitment as Selling
Date: Thursday, September 7, 2017, 12:00 pm – 1:00 pm

Time Management Tools
Date: Wednesday, June 7, 2017, 12:00 pm – 1:00 pm
Event Planning Made Easier
Date: Wednesday, May 10, 2017, 12:00 pm – 1:00 pm

Volunteer Training: What? How? Why?
Date: Wednesday, January 13th, 2016, 12:00 pm – 1:00 pm

The Love Languages of Volunteers: How to Speak Them Fluently
Date: Wednesday, February 10th, 2016, 12:00 pm – 1:00 pm

Volunteers as Agency Ambassadors
Date: Wednesday, March 9th, 2016, 12:00 pm – 1:00 pm

Not Just for Kids
Date: Wednesday, May 11, 2016, 12:00 pm – 1:00 pm

What’s in Your Wallet?
Date: Wednesday, June 8, 2016, 12:00 pm – 1:00 pm

Attracting the Volunteers You Need
Date: THURSDAY, September 8, 2016, 12:00 pm – 1:00 pm

Date: Wednesday, October 12, 2016, 12:00 pm – 1:00 pm

Having THAT Talk
Date: Wednesday, November 9, 2016, 12:00 pm – 1:00 pm

Tis the Season
Date: Wednesday, December 14, 2016, 12:00 pm – 1:00 pm

Canada 150 for 150 Volunteer Hour Challenge
Date: Wednesday, January 11, 2017, 12:00 pm – 1:00 pm

Marketing and Recruitment – Hand in Glove
Date: Wednesday, February 8, 2017, 12:00 pm – 1:00 pm

Focus Attention on Your Volunteers: National Volunteer Week Ideas
Date: Wednesday, March 8, 2017

Workshop: Overview of Volunteer Management – Fall 2017

Dates: Monday & Tuesday, October 30 & 31, November 6 & 7, 2017, 9:00 am – 4:00 pm
Location: KCR Community Resources, 2nd Floor – 620 Leon Avenue, Kelowna
Cost: $199 – Includes materials and light refreshments.
Register Now

This 4-day workshop will help you attract and retain volunteers. Content is based on Canadian research, best practices and the Canadian Code for Volunteer Involvement.

You will:
  • Master the volunteer retention cycle
  • Understand current and emerging issues
  • Harness the complexities of leadership
  • Market successful volunteer programs

Special Features:
  • Learn in a variety of ways including hands on practice
  • Learn from talented specialists who have worked, or are working, in the field
  • Learn with a network of peers faced with the same challenges
  • Learn from valuable reference materials and sample forms that you can use back on the job the very next day

This workshop focuses on 8 modules.


  • Identify trends in volunteerism
  • Consider how trends affect the profession
  • Discuss the role & skills of volunteer managers


  • Understand the complexity of effective communication
  • Expand personal communication skills that will enhance relationships
  • Understand the problem solving / decision making process in managing volunteers

Planning Programs

  • Explore the purpose of planning programs for volunteers
  • Discuss budgeting
  • Identify record keeping methods


  • Explore who volunteers and why
  • Draft position descriptions
  • Enhance knowledge of recruitment strategies
  • Consider social networking in recruiting
  • Explore the implementation & evaluation of recruitment campaigns

Screening & Placing

  • Learn 10 steps of good screening practices
  • Consider ways to manage risk
  • Understand the importance of interviews
  • Discuss reference checks and records checks

Orientation & Training

  • Explore the purpose & methods of orientation & training
  • Discuss adult learning styles
  • Identify ongoing training needs

Recognition, Retention & Supervision

  • Understand the importance of supervision of all volunteers
  • Discuss creative & meaningful recognition
  • Explore the volunteer life cycle
  • Consider how discipline & dismissal apply

Volunteer-Staff Relations & Evaluation

  • Discuss volunteer-staff relations
  • Consider different types of evaluation
  • Place economic value on volunteer activity

Unemployed Training & Employment Program

KCR has partnered with the BC Alliance for Manufacturing to offer a no-cost-to-you, 8-week training program to help get you trained and placed in manufacturing jobs. Registration is first-come, first-serve, so be sure to register as soon as possible by calling 250.763.8008.

The first group will run October 16 – December 8, Monday-Friday, from 9:00 am – 4:00 pm. For more information, visit our Employment Services page.

In order to be eligible for this program, you must be:
  • Legally entitled to work in Canada
  • Not currently working
  • Willing to commit to full-time training and working
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