Now Hiring: SNAPP Worker – South Fraser

Position Summary:

The primary responsibilities are to work together with the child(ren)’s planning team to assist in transition planning for approximately twelve children at a time in the care of the Ministry of Children and Families so that they have a clear understanding of their history, are supported in the preparation of their Lifebook and when appropriate, are prepared for their adoption or other permanent placement. In the event that the children are placed locally, post-placement supports will also be offered to the child and the family.

Reporting Structure: Reports to Family Services – SNAPP Coordinator

Prime Functions:

Listening to others and communicating in an effective manner that fosters relationship building and teamwork
  • Communicates effectively; Adapts content, style, tone, and medium of communication to suit the target audience’s language, cultural background and level of understanding
  • Engages child, listens to their words, validates their personal story and creates a safe space
  • Maintains ongoing communication with participants and their families
  • Acts as a member of a multi-function team, appreciates the value of diversity and uses effective communication skills
  • Provides support and education to the foster family throughout the process
  • Regularly updates members of the planning team on child’s work with the program
  • Communicates the organization’s mission, vision, and values to external participants

Researching and defining steps to achieving a successful permanency placement
  • Actively participates as part of a team to develop a transition plan and regularly evaluates the plan and modify as need
  • Gathers and collates historical information, photographs and anecdotal stories for Lifebooks. Contacts and interviews birth family members as required
  • Seeks to understand the child’s needs and interests so that effective planning and delivery of session work can be implemented
  • Assists the child’s caseworker in his/her assessment of the child’s readiness for adoption consideration and placement.
  • Develops an inventory of the child’s needs for adoption placement; Provides input in the selection of potential adoptive parents

Fostering the development of others while providing participant-centred services
  • Fosters a client-focused culture; Anticipates and adapts to client needs
  • Provides intensive emotional support to the child before, during and after transition process
  • Engages and guides the child through their journey increasing his/her understanding of their history and prepares Lifebook
  • Creates a pre-placement visiting schedule; Introduces the child to the adoptive family; Facilitates the transition plan
  • Educates, trains and supports adoptive parents, foster parents and other professionals around the preparation and support needed for children and families to be successful in their adoption journey
  • Provides support for the child throughout the pre-placement and placement phase
  • Arranges and facilitates the presentation of adoption preparation information for families and professionals as identified by the Ministry of Children and Families.
  • Assumes personal responsibility and follows up to meet commitments to others

Collecting, storing and compiling program and evaluation data effectively in order to identify program impact
  • Stores all participant documents and information in a confidential manner
  • Tracks and reports data for the SNAPP program to maintain CARF and SharePoint standards and requirements
  • Evaluates program Effectiveness, Efficiencies, Stakeholders Satisfaction, and Program Accessibility and outlined in the Annual Performance Measurement Report. All annual recommendations are acted upon.


  • Post-secondary education in the humanistic field; preference is given to a degree
  • Previous extensive experience working with children in areas to include developmental stages, attachment issues, trauma, loss and grief, and special needs
  • Knowledge of custody and permanency placement processes regarding children in the care of the Ministry of Children and Families
  • Cultural sensitivity and knowledge including First Nations culture and history
  • Previous experience in education and facilitation an asset
  • Excellent communication skills and an ability to work collaboratively within a team
  • Strategic thinking skills, flexibility, and creativity in problem-solving
  • Good organization and reliable follow-through skills
  • Participant focused service delivery and advocacy
  • The ability to teach others about SNAPP work when called upon
  • Clear Criminal Record check
  • A reliable vehicle (with business insurance) that can be used for work
  • KCR is an equal opportunity employer and encourages all with the passion, skill, and knowledge to apply

To Apply:

Email resumes and cover letters to Nancy Kilbrei, SNAPP Coordinator, at ac.rcknull@ycnan.

Application Deadline:

Posting will remain open until a successful candidate is found.

Now Hiring: Family Hub Facilitator

Hours of Work and Rate of Pay: 25 hours per week, $22.00 – $24.00 per hour – Contract position until March 31, 2019, with the possibility of an extension

Anticipated Start Date: As soon as possible

Position Summary:

Both the Family Hub Facilitator and the Community Engagement Facilitator are responsible to plan, develop, implement and oversee the day to day operations of The Hub location together with the Family Services Manager. Their primary responsibilities are to assess families’ needs and eligibility for specific services, coordinate learning opportunities, liaise with other social services agencies and health care providers involved with families while maintaining confidentiality and track program statistics for purpose of evaluation.

The Family Hub Facilitator and the Community Engagement Facilitator are the face of the Family Hub. These roles provide the initial contact with families and are key to building meaningful and trusting relationships with families. The Facilitator acts in a triage role in providing information and referrals to the necessary community resources. They will provide one-to-one support in accessing services and supports required to be resilient, healthy and well-connected within their community in a confidential manner.

Reporting Structure:

Reports to Family Services Manager – KCR. The Family Services Manager is an active member of the Family Hub Leadership Committee, which provides governance, policy development, and guidance in accordance with the Terms of Reference. All communication with the Family Hub Leadership Committee must be done in consultation with the Family Services Manager.

Prime Functions:

  • Communication – the ability to express oneself clearly, concisely and openly, both orally and in writing, to effectively exchange information and ideas with others, and to demonstrate understanding, respect and appreciation of others perspectives.
    • Demonstrates understanding, employs a non-judgmental approach
    • Improves family services through information sharing and connection
    • Conveys ideas and information clearly and concisely
    • Shares information appropriately
    • Expresses oneself in a manner appropriate to the audience

  • Interpersonal Awareness – the ability to observe, and anticipate the feelings and concerns of others in order to develop mutually beneficial working relationships.
    • Acknowledges the interests and underlying concerns of others
    • Identifies and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions and other non-verbal behavior
    • Anticipates how others will react to a situation and responds appropriately
    • Is attentive to the ideas and concerns of others
    • Takes steps to address the concerns of others
    • Find non-threatening ways to approach others about sensitive issues

  • Relationship Building – Individual – the ability to proactively develop mutually beneficial working relationships with colleagues, families and members of the community.
    • Seeks out and builds relationships with individuals who can provide information, support or other forms of help
    • Provides assistance and appropriate information and referrals to build or maintain relationships
    • Takes an interest in others; demonstrates respect and concern for every person
    • Maintains important community relationships by periodically initiating contact
    • Provides quality service and consistently delivers on commitments
    • Makes others feel comfortable through reflective and empathic listening
    • Communicates and shares information with contacts as required while maintaining confidentiality
    • Interacts effectively with people of diverse backgrounds

  • Developing Others – the ability to foster the development of others by providing a supportive environment leading to resilient, healthy and well-connected families.
    • Fosters a safe and warm environment that reflects a culture of caring
    • Accurately assesses needs
    • Encourages and empowers the individual


  • Preferred Bachelor’s degree in Humanities/Social Work/Child and Youth Care or related field
  • Minimum of 3 years of recent related experience
  • Knowledge of community resources and agencies and how to use these resources for the benefit of the participants
  • Knowledge and direct experience with cultural safety for Aboriginal and Immigrant families
  • Excellent interpersonal verbal and written communication skills
  • Competent computer literacy skills
  • Understanding of human development and family dynamics
  • Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
  • Willingness to work select weekends and to adjust hours to accommodate the needs of the job
  • Standard First Aid with CPR is an asset

To Apply:

Email resumes and cover letters to Christine Hawkins, Family Services Manager, at ac.rcknull@enitsirhc

Application Deadline:

Posting will remain open until a successful candidate is found.

Ask a Regulated Canadian Immigration Consultant: Sponsoring Parents/Grandparents

Frequently Asked Questions: How do I sponsor my parents or grandparents to come to Canada? When can I submit an application?

It would take a much longer article to explain all of the rules and steps in sponsoring your parents or grandparents to immigrate to Canada but one of the first important parts of the process to know is that before you can submit your full application, you have to first receive an invitation from the Canadian government to sponsor your parent or grandparent. But how do you receive an invitation from the Canadian government?

Good question!

Over the last few years, Immigration Refugees and Citizenship Canada (IRCC) has been frequently changing its application process for sponsoring parents and grandparents. In August 2018, IRCC announced it was changing the system again. IRCC announced that it would be using a first come, first served online system where people could submit an online “Interest to Sponsor” form and the first 20,000 people to submit their Interest to Sponsor form online will receive an invitation to submit a full sponsorship application. This is different from the past year, where people who submitted an Interest to Sponsor Form were randomly selected in a lottery system to submit their sponsorship application.

If you want to be one of the first 20,000 people to submit an Interest to Sponsor Form and receive the invitation to apply, when does the online system open? IRCC has not announced a date yet, but Immigration Minister Ahmed Hussein did say “at the beginning of the year”. This would be similar to previous years, where applications would start to be accepted in January and would stop being accepted sometime in February.

To stay the most up to date on when the online Interest to Sponsor Form website will open, I would suggest checking these Government of Canada websites on a weekly, if not daily basis, to see if a date has been announced yet:

IRCC’s Newsroom (lists news releases, speeches, and media information from Immigration Refugees and Citizenship Canada)

IRCC’s page on Sponsoring Parents or Grandparents about Interest to Sponsor Form (currently has 2018 information and has not been updated yet)

In addition to making sure you submit your Interest to Sponsor Form early enough to get an invitation to apply to sponsor your parents or grandparents, there are several other important rules and restrictions to know about planning to apply to the Parent and Grandparent Sponsorship program. We would be happy to set up an initial consultation to go over some of the other important considerations when it comes to sponsoring a parent or grandparent to come to Canada.

Aimee Jensen is a Regulated Canadian Immigration Consultant (RCIC) at KCR Community Resources. To learn more about her reduced cost services for low-income families, including parent and grandparent sponsorship applications, please contact Aimee at ac.rcknull@noitargimmi or 250.763.8008.

Information on this blog is not immigration advice and is for informational uses only. To get specialized immigration advice on your situation and unique circumstances, you should contact a Regulated Canadian Immigration Consultant (RCIC) or Immigration Lawyer.

GivingTuesday Stories: The Language of Friendship

KCR Presents GivingTuesday Stories: A series of heart-warming stories and a glance at our different programs we offer.

Today Amate greeted me with a gentle hug and a smile. She laughed about me standing outside in the snow waiting for her last week. We took a bus to Peter’s Independent Grocer. I haven’t been on a bus in about 25 years and had to remember how to sit so that I wouldn’t get tossed around. We both purchased a few things and as she was looking for the right amount of money to pay for, she couldn’t find enough at first and was going to put it back. A man behind me gave the cashier $5 and then did not want the change given back to him. She did find the right change in her wallet, but the man would not take his money back. I thanked him as I’m not sure she understood what had happened. When we said goodbye, she gave me another hug.

Today, we went to Safeway and Amate practiced speaking English with the prices. I learned a couple more words in her language, some I KCR Community Resources - Mentorship Programdon’t remember now as the sounds are so different from anything I have heard before. I’ll just keep practicing myself.

Then, on the way back to KCR, she spotted a small table on the sidewalk outside the main entrance and asked about. I said that I didn’t know and she replied “Garbage.” We both had such a good laugh.

Today we walked to the library and I asked her for words in her language for things like leaf and colours. We then spent some time looking at magazines, mostly for the pictures, but she was practicing reading the words. She seemed to enjoy herself. Then, on the walk back to KCR, I pointed to the sun and said how beautiful it was today and she replied with “Yes. Amate happy.”

Donate Now to KCR to help keep these programs running.

GivingTuesday Stories: I Feel like I can do anything

KCR Presents GivingTuesday Stories: A series of heart-warming stories and a glance at our different programs we offer.

The Family Friend Program is a mentorship program for isolated single mothers with young children. Volunteers are trained and matched with single moms for friendship, support, and resources. Volunteers and Participants find this program meaningful and fulfilling.

A Family Friend Mentor shares her experience supporting a single mom:
“I feel as though I’m the only real adult in her life that doesn’t want something from her and the only adult that’s backing her up in her pursuits. There’s so much that she’s going through that I could relate to years ago when I was a single mom. The perceptions from others don’t really change when it comes to single moms. It really upsets me how people want to push you down when you’re trying to get out. KCR Community Resources - Family Friend ProgramI’ve told her that the opinions of others is irrelevant to who she wants to become. They make her nothing less than tougher and stronger. I was truly grateful to have been there for her and to say, “You got it!”.

It has been an extremely rewarding and educational experience mentoring single moms. Not only have I been able to assist them with parenting tips, community resources and personal items, I have gained an increase in patience, empathy, listening skills, and a greater knowledge of vulnerability.”

A single mom shares her thoughts on The Family Friend Program:
“I don’t have many mom friends, so it’s nice to have someone to talk to about being a parent. It is a great stress reliever to know there are people who genuinely care about you and the needs of your child. The social interaction alone, I feel, makes me a better mom.

Since joining The Family Friend Program, I have more time, I have more hope and support with my goals, more ideas and resources and more confidence. It feels good knowing I have someone in my corner cheering me on! I feel like I can do anything.”

Donate Now to KCR to help keep these programs running.

GivingTuesday Stories: Support for those in Need

KCR Presents GivingTuesday Stories: A series of heart-warming stories and a glance at our different programs we offer.

The Crisis Line offers non-judgemental, confidential emotional support and crisis intervention. A caller communicated that they felt that their life was not worth living, and feeling hopeless, and they wanted to die. The Crisis Line Worker on shift remained calm and assessed safety and provided comfort and support to this individual in a safe environment, which was positively received by the caller.

Later on, the caller called back to say, “I need to thank you more. You have no idea how much you saved me tonight. I will forever be grateful.”

I’ve asked one of my volunteers, “Why do you volunteer?”.. their response:
“I volunteer with the Crisis Line to help people achieve their individual goals and to provide support for those who may have no one else to turn to. Since I began volunteering, I have become much more confident in helping others and I have gained an appreciation for how strong and resilient our community can become when we all work together.”

Donate Now to KCR to help keep these programs running.

GivingTuesday Stories: Worth the Wait

KCR Presents GivingTuesday Stories: A series of heart-warming stories and a glance at our different programs we offer.

After three long years of waiting for a domestic adoption placement and not knowing if it would ever happen for them, we were excited to be Adoption Centre of BCable to call an Okanagan family with the news that they had been chosen by a birth mother. Their reaction upon receiving a call from the agency was shock and sheer joy. After they finished wiping the happy tears off the floor they arrived at the hospital to meet their son. They were able to take him home that afternoon and begin their parenting journey. They can’t wait to celebrate their first Christmas as a family.

Donate Now to KCR to help keep these programs running.

GivingTuesday Stories: Your Generosity has left me Speechless…

KCR Presents GivingTuesday Stories: A series of heart-warming stories and a glance at our different programs we offer.

A single mom shares the impact her Sponsor’s generosity had on her family as part of the Sponsor a Family Program. From her words, we can learn that the act of giving goes way beyond the “stuff.” KCR Community Resources - Sponsor a FamilyIt demonstrates that our community cares and that messaging contributes to the long-term health and success of families.

“For the last month I have been trying to find the words to thank you properly for your incredible kindness but your generosity has left me speechless. Every last gift has been such a blessing in our lives…

My daughter cares for her baby as if it were a real darling infant, making her the most empathetic big sister and entertaining co-pilot on our adventures together out and about while we care for both wee ones! Her baby has had diaper changes on change tables and has already received her first shots from a real nurse <3

My eldest son wears his new sweater and swears that yellow striped shirt was made just for him as he has just been prescribed glasses, he is looking rather dapper- I didn’t think he could possibly get any cuter but he breaks his mama’s heart with his kind and gentle soul every day.

My baby boy adores his rides in the carrier and his knit pants are an imperative part of his riding outfit. He also insists on wearing his onesies all the time, I don’t know what makes them his favorite, as he is so young, but I swear it is because I know they were given in love.

I myself am proud to be considered a good mom, with the amazing gifts you so graciously gave me you allowed me the means to be a great mom. I have been cooking up a storm and my new cookware and it cuts cleaning time in half. My new vacuum might be my soul mate! LOL! You have truly filled our home and bellies with joy and laughter. This definitely feels like the easiest winter we have had thus far. Snacks and feasts have been plentiful and this heater has kept our house warm and cozy and is a much-coveted spot after bath time. I thank you from the bottom of my heart. Your contribution to our lives has felt truly uplifting and life-altering. Sending health and happiness from our home to yours, from my grateful heart and soul.”

Donate Now to KCR to help keep these programs running.

GivingTuesday Stories: Hitting the Reset Button on your Career

KCR Presents GivingTuesday Stories: A series of heart-warming stories and a glance at our different programs we offer.

One of the participants entering our Job Readiness employment program had recently moved to Kelowna for health reasons and to be with family. He was diagnosed with cancer 2 years ago and was KCR Employment Services - Job Search Imagefinishing his treatments during the program. He had previously been in high-end sales and marketing roles, and unfortunately, his health issues forced him to stop that type of work. As a result, he came into the program with low self-esteem, but upon working through the career exploration and networking stages of the program, he identified part-time seasonal work in the wine industry as his goal.

He was a joy to have in the classroom, as he had outstanding interpersonal skills and was very caring and patient with other participants. He also had an extremely positive outlook, which, along with the support of staff, helped encourage him to pursue his intended career. He had a great experience networking with local winemakers, and by the last week of class, had already found a career!

Donate Now to KCR to help keep these programs running.
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