No, please we ask that no used items be given. Thank you.

No problem. You can give cash and we will shop. Choose the We Shop option at the top of the page.

Unfortunately no, protecting the family’s confidentiality is very important for their safety and privacy. However, sponsors are welcome to include a card in the hamper if they would like with a personal message.

The wish list personalizes the giving experience by providing a brief story of their current circumstances, first names of each family member and the individual wishes.

Matching will take place November 9-11. Sponsor will receive an email around that time with the family’s wish list.

The hampers must be delivered between Nov 30 – Dec 4. We will send a link so you can book a time slot convenient for you. We will happily take the hampers earlier, but please contact us to arrange a time.

Please don’t hesitate to email us and we will try our best to accommodate your request.

Yes for anything over $20. Please make sure you bring all the receipts of the items you purchased in an envelope with your name, address and email address.

Please contact us and we will discuss your options. These include donating what you can and that being used to top up other family’s hampers or sponsoring multiple families.

To assist with budgeting, we suggest a minimum of $100 per person and a maximum of $300 per person for the personal gift/gift cards. Also, please provide an additional gift card for either superstore/Walmart or any grocery store for holiday meal. Most families have access to these stores and the prices are reasonable. We are unable to store food items. We suggest a minimum of $50 per family member.