CRISIS LINE
What is the Suicide Crisis Helpline?
KCR provides four crisis and suicide support lines, including text support.
National Line
9-8-8
KCR is a proud partner in the 9-8-8 Suicide Crisis Helpline. 9-8-8 is a national helpline for anyone across Canada who is thinking about suicide, or who is worried about someone they know. You can call or text 9-8-8 toll-free, anytime for support and 9-8-8 responders will be here to listen and provide help without judgment. The service is offered in English and French, and translation services are available for other languages.
9-8-8 provides confidential telephone and text crisis intervention through active listening and support. Trained, caring volunteers listen to caller’s concerns, empowering the individual to meet their own needs and find their own solutions. If you or someone you know is in need of support, call or text 9-8-8 toll-free.
Provincial Lines
The Interior Crisis Line Network (ICLN)
The Interior Crisis Line Network (ICLN) is a network linking five community-based partner agencies to provide support across the Interior Health Region. The network is founded on the principles of providing support that truly C.A.R.E.s incorporating Confidentiality, Accessibility, Research, and Empowerment.
1-800-Suicide and 310 Mental Health
KCR also answers calls from the Interior region on the Provincial Suicide Line (1-800-Suicide) and Provincial Mental Health Line (310-6789).
All crisis lines are confidential, toll-free, available 24/7, and answered by responders trained in crisis de-escalation, emotional support, risk assessment, and suicide prevention. All three lines are offered in English but translation services are available for other languages. If you or someone you know is in crisis or are thinking of suicide, please reach out.
All Sources of Support
310 Mental Health
Suicide Prevention
If you need information regarding suicide prevention or survivors of suicide, please refer to these resource links:
Volunteer or Work with the Suicide Crisis Hotline
9-8-8 FAQ’s
- When you call 9-8-8, before you are connected to a 9-8-8 responder, you will hear a brief pre-recorded message to let you know you are in the right place.
- Most callers at this point will also hear a few short questions, such as whether you’d like to talk to someone English or French, if you are under 18, and if you would like to speak to a responder that has experience supporting First Nations, Inuit, and Métis people. The message will also let you know how you can find out more about using the service, including about confidentiality.
- In some parts of Canada, you will be connected directly to the existing crisis service for your province or territory and will hear a welcome message from that service.
- Everyone who calls will be connected to a responder who will listen and provide support. If you need to wait for a short time, please stay with us – we will answer your call.
- 9-8-8’s main goal is to prevent suicide. All 9-8-8 responders are trained in suicide prevention and everyone who contacts 9-8-8 is assessed for suicide risk.
- However, we know that people who are experiencing a mental health crisis are at greater risk of suicide.
- We also know that people who are at risk of suicide may not always realize that they are experiencing suicidal thoughts.
- Because of this, no one who reaches out to 9-8-8 will be turned away. If you reach out, 9-8-8 responders will support you, whatever you are going through
- 9-8-8 is delivered by a network of crisis lines across the country. These partners are local, provincial and territorial, and national crisis lines whose responders take 9-8-8 calls and/or texts.
- 9-8-8’s main goal is to prevent suicide. All 9-8-8 responders are trained in suicide prevention and everyone who contacts 9-8-8 is assessed for suicide risk.
- There is no wrong way to ask for help. Whether you reach out to 9-8-8 or an existing local, provincial and territorial, or national helplines, someone will be there to give you the support you need.
We are authorized to collect personal information for the purpose of providing crisis and support services to individuals under s. 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). Your information will be used for this purpose, and to ensure the quality of our services. For more information about your privacy, visit http://www.phsa.ca/privacy or email: privacyandfoi@phsa.ca.
