Now Hiring: Migrant Support Outreach Worker

Hours of Work and Rate of Pay: 35 hours/week, flexible hours, weekdays, evenings, weekends

Anticipated Start date: April 29, 2019

Position Summary:
The primary responsibilities are to support the implementation of a multi-sectoral outreach support program for migrant workers in the Central Okanagan region. The position will lead outreach and relationship-building activities with Migrant Workers (participants), provide information, interpretation support and accompaniment to individual participants so they can access a variety of social and public services, organize and facilitate workshops and networking events for participants and organize community partners’ meetings.  The position will work in close collaboration with the legal navigator to promote access to legal supports on issues identified by the participants and help with data collection and analysis for the outreach activities.

Reporting Structure: Reports to Immigrant Services Manager

Prime Functions:

Facilitating and delivering effective Migrant Support Outreach services

  • Host information booths in public settings where migrant workers (participants) visit, to introduce the program and relevant supports available to them
  • Organize group forums and networking events to assess participants’ immediate needs and collect feedback from them as needed
  • Liaise with health care workers, legal support staff and other resources that participants otherwise have difficulty accessing
  • With the consent of individual participants, act as both interpreter and system navigator and accompany the participant as needed to access services from government officials, inspectors and employers on issues regarding housing, health and safety, workplace and other needs 
  • Coordinate transportation, translation/interpretation and any other practical supports that can help eliminate barriers to participants’ accessing services or amenities that they may require
  • Conduct home and site visits to build trust and consistent communication with the participants and the employers
  • Develop and facilitate workshops on relevant topics e.g. Health & Wellbeing, Life Skills such as grocery shopping, use of technology (e-mail, online payments, access to online resources, filling forms), Workers’ Rights and Responsibilities, English conversation practice and other topics as identified by the participants
  • Organize social and cultural networking events for participants and the community members to promote relationship and trust building, and peer mentoring within our communities

Participating as a proactive member of the Immigrant Services team

  • Work closely with the Legal Navigator for participants to access support for their legal needs or issues
  • Liaise with community agencies to ensure participants’ access to required services and resources
  • Participate in team meetings and professional development/training opportunities
  • Have regular communication with research team members (UBCO)

Monitoring, documenting and maintaining accurate participant data

  • Coordinate regular meetings with community stakeholders and migrant workers, as part of the project’s advisory council
  • Help with collection and analyses of evaluation data, particularly related to the outreach activities
  • Assist with the development and distribution of relevant information and resources to participants, in consultation with the project team
  • Generate and submit monthly activity reports to the Immigrant Services Manager
  • Ensure that all participant files are complete and maintained in a confidential manner
  • Perform other related duties as required


  • Post-secondary education in a relevant field and/ or equivalent experience
  • Knowledge and experience in community development, recreation or outreach programs
  • Ability to access and utilize community resources and referrals to agencies, including professional and specialized services for at-risk or marginalized populations
  • Track-record providing accompaniment and referral services for historically (or currently) marginalized populations is preferred
  • Excellent interpersonal, cross-cultural, written and verbal communication skills
  • Language and cultural proficiency in Spanish
  • Working knowledge of computer applications (word processing, spreadsheets, internet searches and data analysis)
  • Demonstrated ability to work both independently and within a team environment
  • Ability to set boundaries and self-care (e.g. knowing the boundaries – financial, personal, medical, legal, conflict of interest, confidentiality, etc.)

To apply:

Email resume and cover letter to Anima Anand, Immigrant Services Manager at ac.rcknull@amina

Application Deadline: April 19, 2019

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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Serving people who are new to Canada. Settlement Services - We help you to identify your needs and give you information and referrals to resources in our community. Translation Services – We can arrange for translations in over 30 languages. Employment Services – We help individuals with labour market information, referrals and support. Diversity - We work with businesses, government and non-profit organizations to help make workplaces and our community more welcoming and inclusive. This is done through Safe Harbour: Respect for All, The Diversity Health Fair and The Kiosk.

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