Anticipated Start Date: As soon as possible
Position Summary:Both the Family Hub Facilitator and the Community Engagement Facilitator are responsible to plan, develop, implement and oversee the day to day operations of The Hub location together with the Family Services Manager. Their primary responsibilities are to assess families’ needs and eligibility for specific services, coordinate learning opportunities, liaise with other social services agencies and health care providers involved with families while maintaining confidentiality and track program statistics for purpose of evaluation.
The Family Hub Facilitator and the Community Engagement Facilitator are the face of the Family Hub. These roles provide the initial contact with families and are key to building meaningful and trusting relationships with families. The Facilitator acts in a triage role in providing information and referrals to the necessary community resources. They will provide one-to-one support in accessing services and supports required to be resilient, healthy and well-connected within their community in a confidential manner.
Reporting Structure:Reports to Family Services Manager – KCR. The Family Services Manager is an active member of the Family Hub Leadership Committee, which provides governance, policy development, and guidance in accordance with the Terms of Reference. All communication with the Family Hub Leadership Committee must be done in consultation with the Family Services Manager.
- Communication – the ability to express oneself clearly, concisely and openly, both orally and in writing, to effectively exchange information and ideas with others, and to demonstrate understanding, respect and appreciation of others perspectives.
- Demonstrates understanding, employs a non-judgmental approach
- Improves family services through information sharing and connection
- Conveys ideas and information clearly and concisely
- Shares information appropriately
- Expresses oneself in a manner appropriate to the audience
- Interpersonal Awareness – the ability to observe, and anticipate the feelings and concerns of others in order to develop mutually beneficial working relationships.
- Acknowledges the interests and underlying concerns of others
- Identifies and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions and other non-verbal behavior
- Anticipates how others will react to a situation and responds appropriately
- Is attentive to the ideas and concerns of others
- Takes steps to address the concerns of others
- Find non-threatening ways to approach others about sensitive issues
- Relationship Building – Individual – the ability to proactively develop mutually beneficial working relationships with colleagues, families and members of the community.
- Seeks out and builds relationships with individuals who can provide information, support or other forms of help
- Provides assistance and appropriate information and referrals to build or maintain relationships
- Takes an interest in others; demonstrates respect and concern for every person
- Maintains important community relationships by periodically initiating contact
- Provides quality service and consistently delivers on commitments
- Makes others feel comfortable through reflective and empathic listening
- Communicates and shares information with contacts as required while maintaining confidentiality
- Interacts effectively with people of diverse backgrounds
- Developing Others – the ability to foster the development of others by providing a supportive environment leading to resilient, healthy and well-connected families.
- Fosters a safe and warm environment that reflects a culture of caring
- Accurately assesses needs
- Encourages and empowers the individual
- Preferred Bachelor’s degree in Humanities/Social Work/Child and Youth Care or related field
- Minimum of 3 years of recent related experience
- Knowledge of community resources and agencies and how to use these resources for the benefit of the participants
- Knowledge and direct experience with cultural safety for Aboriginal and Immigrant families
- Excellent interpersonal verbal and written communication skills
- Competent computer literacy skills
- Understanding of human development and family dynamics
- Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
- Willingness to work select weekends and to adjust hours to accommodate the needs of the job
- Standard First Aid with CPR is an asset