KCR is Hiring: Family Hub Facilitator

KCR is Hiring: Family Hub Facilitator

Hours of Work and Rate of Pay:
25 – 35 hours per week, position available until March 31, 2020

Anticipated Start Date:
June 24, 2019

Position Summary:
The Family Hub Facilitator is responsible for planning, developing, implementing and overseeing the day to day operations of The Hub location together with the Family Services Manager. Their primary responsibilities are to assess families’ needs and eligibility for specific services, coordinate learning opportunities, liaise with other social services agencies and health care providers involved with families while maintaining confidentiality and track program statistics for purpose of evaluation.

The Family Hub Facilitator is the face of the Family Hub. This role provides the initial contact with families and is key to building meaningful and trusting relationships with families. The Facilitator acts in a triage role in providing information and referrals to the necessary community resources. They will provide one-to-one support in accessing services and supports required to be resilient, healthy and well-connected within their community in a confidential manner.

Reporting Structure:
Reports to Family Services Manager – KCR. The Family Services Manager is an active member of the Family Hub Leadership Committee, which provides governance, policy development and guidance in accordance with the Terms of Reference. All communication with the Family Hub Leadership Committee must be done in consultation with the Family Services Manager.

Prime Functions:
Facilitating and delivering effective services
  • Welcome families to the Hub upon arrival; Foster a culturally safe and warm space that reflects an environment of caring
  • Clean and set up toys and educational play stations; Rotate play stations to promote engagement and learning
  • Listen non-judgmentally; Assess families’ needs, identify their strengths, and provide information and referrals as required
  • Administer ASQ tools to identify children’s developmental progress
  • Provide parents with current resources, including normal child growth and fetal development, mental health, and community supports
  • Liaise with community supports to learn about programs and eligibility requirements and make appropriate referrals as required
  • Support community service providers to run programs at the Hub
  • Represent the Hub and its services at events and meetings
Developing relationships with others
  • Establish relationships using a family-centred approach; Focus on strengths and parent/child attachment
  • Model playtime with children; Assist parents and caregivers to interact and play with their children
  • Find non-threatening ways to approach others about sensitive issues
  • Provide assistance and appropriate information and referrals to build or maintain relationships
  • Take an interest in others; Demonstrate respect and concern for every person
  • Maintain important community relationships by periodically initiating contact
  • Make others feel comfortable through reflective and empathic listening
  • Communicate and share information with contacts as required while maintaining confidentiality
  • Interact effectively with people of diverse backgrounds
Collect and compile program data in order to evaluate program effectiveness and impact
  • Collect and document relevant data to assist in compiling program and performance measurement outcomes
  • Practice with an awareness of legislation relating to child protection, reporting, confidentiality and consent
  • Collect verbal feedback and impact stories from Hub users
  • Compile monthly Leadership Committee and Board reports
  • Administer surveys, collect results and compile findings and recommendations

  • Preferred Bachelor’s degree in Humanities/Social Work/Child and Youth Care or related field and a minimum of 3 years of recent related experience
  • Knowledge of community resources and agencies and how to use these resources for the benefit of the participants
  • Knowledge and direct experience with cultural safety for Indigenous and Immigrant families
  • Excellent interpersonal verbal and written communication skills
  • Competent computer literacy skills
  • Understanding of human development and family dynamics
  • Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
  • Willingness to work select weekends and to adjust hours to accommodate the needs of the job
  • Standard First Aid with CPR is an asset

To Apply:
Email resumes and cover letters to Katelin Mitchell, Director of Services, at ac.rcknull@niletak.

Application Deadline:
June 14, 2019 at 12:00 noon
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