Employment Opportunities

Family Services Manager

Status: Full-time Equivalent

Position Summary: The Family Services Manager will be responsible for overseeing and guiding all Family related services within KCR. This Department focuses primarily on early years’ prevention, adoption, crisis support, at-risk and community partnership programs for children and families including outreach services and volunteer-based supports. Programs under this person’s guidance also include community collaboration and collective impact models requiring advanced skills in building and maintaining alliances, teamwork and diplomacy.

Reporting Structure: Reports to Executive Director

Prime Functions

Plan and Deliver Programs and Services
Under the guidance and with the assistance of the Executive Director:
  • Monitor and define community needs on an ongoing basis
  • Define areas of service gaps, act on community needs and search out funding options to meet identified needs
  • Assist in the completion of proposals including conducting research, designing services, writing and collation

Administration, Accreditation, and Licensing
  • Adhere to the BC Adoption Act (1996), BC Adoption Regulations, BC Agency Regulations, Practice Standards, BCCSW Standards, and Hague Convention in the context of a social enterprise organization
  • Ensure licensing for ACBC is current and coordinate relicensing applications to be submitted to MCFD and other central authorities as needed
  • Complete “accreditation” under the Hague Convention and Treaty on InterCountry adoption reform
  • Attend meetings with the provincial MCFD office, funders, community partners and other Adoption Agency Administrators as required
  • Complete department strategic planning on an annual basis
  • Maintain CARF standards of operation for SNAPP and Family Friend programs
  • Update Policy Manual for ACBC regularly
  • Oversee communications and promotions of ACBC as a fee for service social enterprise

Monitoring and Supervision
  • Monitoring for quality assurance of all Family Service programs
  • Supervise and support staff; motivate and encourage staff to perform to the best of their abilities; performance manage when necessary
  • Recruit, select, orient, train and evaluate staff performance
  • Supervise birthparent counseling, adoptive parent approvals, and provincial approvals for intercountry adoptions performed by the Adoption Centre of British Columbia (ACBC)

Reporting and Relations
  • Ensure all ‘deliverables’ are met for family services program including outcomes/outputs; Complete contract reporting requirements
  • Compile and submit monthly Board Report to the ED outlining activities of KCR Family services
  • Assist in development of annual program budgets, ensure financial compliance (monitor spending)
  • Maintain contact with contract manager(s), funders, other service providers/agencies and the community; maintain positive and collaborative relationships
  • Liaise with Executive Director; involve when necessary; ensure ED is informed on program progress and issues
  • Act as a resource in Family Services to the Management team in enhancing decision making, problem solving, visioning and strategic planning
  • Deal with the resolution of client complaints in accordance with established procedures
  • Represent KCR in various community-based committees and working groups as appropriate/directed

Other Duties as assigned


  • Recommend a Degree in Human Services; preference given to Master’s Degree
  • Minimum of 5 years direct experience in Family Services with at-risk individuals
  • Minimum of 5 years of experience in management including supervision, program development, project management and financial monitoring
  • Must have the credentials and experience to obtain and maintain delegated authority of Provincial Office of the Director of ACBC
  • Knowledge of current community challenges and opportunities relating to family services
  • Experience working in a social service enterprise is an asset
  • Advanced communication (written and oral), HR and team building skills
  • Experience in strategic planning and financial management
  • Ability to be flexible and adaptable
  • Ability to organize, prioritize, critically think, make decisions, and problem solve
  • Must have valid driver’s license and vehicle
  • Must be computer literate


All interested please direct your resume and cover letter to ac.rcknull@nelle.

We thank all that apply and will only be contacting those we wish to interview. Recruitment will be active until a suitable candidate is found.

Community Engagement Facilitator

Status: Full-time Equivalent


Start date: as soon as possible

Employment length: March 31, 2019 – with possible extension

Please direct your cover letter and resume to: ac.rcknull@nelle.

  • This is a full-time position, though job share may be considered.
  • Occasional weekend and evening work will be required.
  • Recruitment will be active until a suitable candidate is found.
  • We thank all applicants. Only those chosen to be interviewed will be contacted.

  • Position Summary: Both the Family Hub Facilitator and the Community Engagement Facilitator are responsible to plan, develop, implement and oversee the day to day operations of The Hub location. Their primary responsibilities are to assess participant’s needs and eligibility for specific services, coordinate learning opportunities, assess participants relevant skill strengths and development needs, develop action plans, conduct follow-up, liaise with other social services agencies and health care providers involved with participants and maintain program statistics for purpose of evaluation.

    The Community Engagement Facilitator will maintain and build on community partnerships for the benefit of families served. This includes creating a positive and productive working relationship with the hosting site, partner agencies, participants, Westbank First Nation Early Years Centre and the community. The position will lead the coordination of partner agency programs and services physically offered at the Hub.

    Reporting Structure: Reports to Family Services Manager
    The Family Services Manager is an active member of the Family Hub Leadership Committee, which provides governance, policy development and guidance in accordance to the Terms of Reference.

    Prime Functions

    Communication – the ability to express oneself clearly, concisely and openly, both orally and in writing, to effectively exchange information and ideas with others, and to demonstrate understanding, respect and appreciation of others perspectives.
    • Demonstrates understanding
    • Conveys ideas and information clearly and concisely
    • Share information appropriately
    • Expresses oneself in a manner appropriate to the audience
    • Interacts effectively with people of diverse backgrounds and with cultural understanding
    • Improve family services through information sharing and connection

    Networking and relationship building – seeking and building collaborative arrangements through partnerships to advance the Hub objectives.
    • Works with existing partnerships honouring their expertise and monitoring partnership arrangements to ensure that family needs are met
    • Seeks input from partners to ensure that Hub objectives are met
    • Builds existing and initiates new partnership arrangements that serve the interests of the community
    • Builds key contacts by seeking out the expertise of others and develops links with experts and information sources
    • Communicates and shares information with contacts as required
    • Creates networking opportunities for all partners

    Community Development – assist community stakeholders to come together to take collective action and generate solutions to common problems.
    • Explore, plan and implement new community-based programs, partnerships, and other engagement initiatives
    • Foster and maintain meaningful and collaborative partnerships
    • Identify, initiate, and deepen relationships with relevant community stakeholders
    • Implement meetings, surveys, and other ways for communicating with and receiving feedback from community stakeholders


    • Preferred Bachelor’s degree in Humanities/Social Work/Child and Youth Care or related field
    • Minimum of 3 years of recent related experience in community development
    • Knowledge of community resources and agencies
    • Excellent interpersonal verbal and written communication skills
    • Competent computer literacy skills
    • Understanding of human development and family dynamics
    • Knowledge of cultural safety with aboriginal families
    • Experience in strategic planning and financial management
    • Experience and success working in partnership with local residents and community organizations
    • Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
    • Willingness to work select weekends and to adjust hours to accommodate the needs of the job

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