All of the services you receive are confidential. If there is a need for information to be shared with others, we will ask for your written permission. There are circumstances where we are required by law to share information and where getting your consent may not be possible.

These circumstances include:

  • Receiving a court order or subpoena to which we must respond;
  • Observe a criminal act, observing abuse, or observing anything that may be specifically relevant to a child abuse investigation;
  • Becoming aware that you or someone in the community may be in danger or may be harmed.

If any of these circumstances arise, we will do our best to be as respectful and open as possible.

Accessing Your Information

We believe in open and accountable service. You have the right to see the contents of the confidential file containing your personal information. You can make a request to your worker who will then arrange to meet with you to review your file.